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Frequently Asked Questions when Ordering
Why are there minimum order requirements on non-custom items?
We strive to keep our prices as low as possible. That way small teams of 10-50 players as well as large teams of 50 or more can purchase good quality products at discounted prices. The only way we can keep our prices low and affordable to all our customers while still making a profit on the items sold, is to have a minimum order requirement for each manufacturer.
Our minimum order requirements are shown in the item description where you order. Some items can be ordered under the minimum order amount, however, there is a small order charge. If you check the box that says,"Charge my credit card the small order charge," we will charge your credit card once we process your order and your order will ship out. If you check the box that says "I have met my minimum order requirement", and you have not met the requirement for that item, your order will get cancelled and we will refund any money paid back to the payment method you used.
For example, if the description says, "Minimum order is 10 Red Lion Products." That means you have to order at least 10 Red Lion items. You can order any color, style, or size to meet your minimum order requirement. It does not have to be the same item, but it has to be the same Manufacturer. When you are done ordering, please make sure that the total purchase adds up to the minimum order requirement for the manufacturer of the items you have ordered.
Our clearance and closeout items have no minimums. Our clearance and closeout items do not count as part of your manufacturer minimum order requirement. There are some items we sell that have no minimums. If the description does not indicate a minimum order requirement, that means it is okay to order just one.
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What is the minimum order requirements on Custom Socks?
The factory requires a minimum order requirement of 12 or more per size and design. Everytime you change the color or ribbing in the sock that is considered a new design and you will have to order at least 12 pairs. Everytime you change the size you will need to order at least 12 pairs, you can not order less than 12.
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Does Awesome Sports offer Team Discounts or Bulk Discounts?
Awesome Sports believes everyone should get great products at good prices. Our great pricing is on small orders as well as larger quantities. We strive to keep our everyday prices low. That way everyone gets the best deal, not only customers who order in larger quantities.
If you compare our prices with other retailers, you'll find that our prices are usually the lowest.
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When will my order ship?
All stock items available to ship same day if ordered by 1:00 Eastern Standard Time (Monday-Friday), excluding holidays. If we have an issue with your order or we can't fill it, we will contact you. We do not back order without your permission. Please make sure you give us two day time telephone numbers in case we have an issue. If we can not reach you, shipping of your order will be delayed.
Custom Socks do not ship same day. They are sewn especially for you.
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When will my Custom Sock order ship?
Dependent upon what custom socks you choose it can take up to 10-15 business days in production time then the ship time to get the order to your location. Production time does not start until we receive a custom sock order approval form that we will e-mail or fax to you once we receive your custom sock order. On this custom sock order approval form, the approximate ship dates will be stated.
During certain times of the year, Rush Production is available for an additional $2.50 a pair. Once the factory receives your order, it will ship out within 5 business days. You will need to contact us to see if it is available and place your order.
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How long will it take my order to reach me once it ships?
To expedite your shipment, we drop ship from different vendors. This is a completely normal event. You may receive your order in separate packages if you purchased a variety of items. Do not be alarmed if you receive parts of your order on different days. This simply means your packages were drop shipped from different vendors. You should receive all items within 2 days of each other. If your order was drop shipped, you will receive your receipt from us through the mail it will not be included in your package.
Below are approximate ground transit times once your order ships. When counting business days, please do not include the day your item ships and do not count weekends or holidays.
-->For Red Lion, Augusta, Profeet, Pearsox Products,
If you live in the following time zones:
Eastern time zone: 1-3 business days.
Central time zone: 3-4 business days (Texas 3-5 business days)
Mountain time zone: 4-5 business days
Pacific time zone: 5 business days Except: Washington State and Oregon 5-6 business days
-->For Pizzazz and Elitekold,
If you live in the following time zones:
Eastern time zone: 1-3 business days.
Central time zone: 1-3 business days (Texas 3-5 business days)
Mountain time zone: 3-4 business days
Pacific time zone: 3-4 business days Except: Washington State and Oregon 3-4 business days
-->For Teamwork, Funkadelic and HighFive,
If you live in the following time zones:
Eastern time zone: 4-5 business days.
Central time zone: 3-4 business days (Texas 3-5 business days)
Mountain time zone: 3-4 business days
Pacific time zone: 1-2 business days Except: Washington State and Oregon 2-3 business days
These are approximate ground transit days. We can not guarantee ground transit times because we drop ship from different vendors all over the US. We recommend if you are in a time crunch and need your items by a certain date to contact customer service to confirm transit time.
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What forms of Payment do you Accept.
Credit cards accepted: American Express Discover MasterCard Visa
Other forms of payment: *Paypal *Checks (there is a 10 day hold on your order until check clears.)
We do not accept: *International Credit Cards
Important information about payments:
*Credit Cards are charged once your order is placed. *Debit/Gift Cards will reflect deduction of funds immediately upon placing order. *For your security, your billing name and address must match that of the credit card, debit card, gift card used for payment. *For our card holders security, all new customer orders over $200.00 must ship to the billing name and address that matches the credit card, debit card, gift card or Paypal account used for payment. If you have to ship to a different address, we require a copy of the card holders Drivers License and the name and address on the drivers license must be the same as the billing name and address used for payment.
We reserve the right to cancel any order that does not match these criteria.
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